Cancellation Policy

Last updated:

Our Commitment

At No Rest 24 Cleaning Service, we understand that plans can change. We strive to be flexible while ensuring fairness to both our clients and our dedicated cleaning teams whose schedules are reserved for your appointment.

This policy outlines the process and potential fees associated with cancelling or rescheduling your cleaning service.

How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us as soon as possible:

  • Preferred Method: Log in to your account on our scheduling portal at portal.norest24.com and modify your booking directly.
  • Alternatively: Call us at (XXX) XXX-XXXX during business hours.
  • Alternatively: Email us at info@norest24.com (Please allow sufficient time for processing email requests, especially outside business hours).

Please ensure you receive confirmation from us that your cancellation or rescheduling request has been processed.

Required Notice Period

We require a minimum of [e.g., 24 hours] notice prior to your scheduled appointment time for any cancellations or rescheduling requests.

This notice period allows us to adjust our team schedules and potentially offer the slot to another client.

Fees for Late Cancellations or No-Shows

  • Cancellations/Reschedules with [e.g., 24 hours] or More Notice: No fee will be charged.
  • Cancellations/Reschedules with Less than [e.g., 24 hours] Notice: A fee equivalent to [e.g., 50%] of the scheduled service cost may be charged.
  • No-Show / Lock-Out Fee: If our team arrives at the scheduled time and is unable to gain access to the property (e.g., lock-out, incorrect entry instructions, no one present for access), a fee equivalent to [e.g., 100%] of the scheduled service cost may be charged to cover our team's time and travel expenses.

Any applicable fees will be charged to the payment method on file associated with your booking.

Exceptions

We understand that emergencies happen. While we must enforce our policy to ensure operational efficiency, we may consider waiving fees under specific, verifiable emergency circumstances on a case-by-case basis. Please contact us directly to discuss such situations.

Recurring Services

For clients with recurring service schedules (e.g., weekly, bi-weekly), please provide as much notice as possible for any needed adjustments. Frequent cancellations may require a review of your ongoing service agreement.

Contact Us

If you have any questions regarding this Cancellation Policy, please contact us:

Email: info@norest24.com

Phone: (XXX) XXX-XXXX